Refund policy

We hope you are satisfied with every product you purchase from Luckspiders.
If you are not satisfied with your order, please feel free to contact our customer service team, and we will be happy to assist you.
🔄 30-Day Money-Back Guarantee
We offer a 30-day no-questions-asked return policy.
All products are covered by a 30-day 100% money-back guarantee.
To request a return or refund, please contact our customer service team within 30 days of receiving your order.
📩 Customer Service Email: service@luckspiders.com
❌ Order Cancellation
All orders can be canceled before shipment.
If your order has been paid for but needs to be modified or canceled, please contact us within 6 hours of placing the order.
Once the order has entered the shipping process, it cannot be canceled.
🚫 Non-Returnable Items
The following types of items are not eligible for return or refund:
Customized products (e.g., special orders, personalized items)
⚠️ No Refunds Under the Following Circumstances
We will not be able to provide a refund under the following circumstances:
📍 Order undeliverable due to buyer's reasons
(e.g., incorrect or incomplete shipping address provided)
💥 Product damaged after delivery due to human error
Please check the packaging and product condition immediately upon receiving the package. If you find any problems, please contact us promptly.
📦 Damaged or Defective Items
If you receive a damaged or defective item, please contact us as soon as possible after receiving the item and provide clear photos or videos explaining the situation.
We will provide you with a replacement or refund solution based on the actual situation.
📧 Need Help?
If you have any questions about returns, refunds, or your order, please feel free to contact us via email:
👉 service@luckspiders.com
Our customer service team will reply as soon as possible and assist you in resolving the issue.