Refund policy

We hope you are satisfied with every product you purchase from Luckspiders.
If you are not satisfied with your order, please feel free to contact our customer service team, and we will do our best to assist you.

🔄 30-Day Money-Back Guarantee

We offer a 30-day no-questions-asked return policy.

All products are covered by a 30-day 100% money-back guarantee.

To request a return or refund, please contact our customer service team within 30 days of receiving your order.

📩 Customer Service Email: support@luckspiders.com

❌ Cancel Order

All orders can be canceled before shipment.

If your order has been paid for but needs to be modified or canceled, please contact us within 6 hours of placing the order.

Once the order enters the shipping process, it cannot be canceled.

🚫 Non-Returnable Items

The following types of items are not eligible for return or refund:

Customized products (such as special orders, personalized items)

Personal care products (such as beauty or hygiene-related products)

⚠️ Refunds Will Not Be Issued If

We will not be able to provide a refund in the following situations:

📍 The order cannot be delivered due to reasons attributable to the buyer
(e.g., incorrect or incomplete shipping address provided)

💥 The product is damaged due to human error after delivery

Please check the packaging and product condition immediately upon receipt. If you find any problems, please contact us promptly.

📦 Damaged or Defective Items

If you receive a damaged or defective item, please contact us as soon as possible after receiving the item and provide clear photos or videos explaining the situation.
We will provide you with a replacement or refund solution based on the actual situation.

📧 Need Help?

If you have any questions about returns, refunds, or your order, please feel free to contact us via email:

👉 support@luckspiders.com

Our customer service team will reply as soon as possible and assist you in resolving the issue.